Returns and Exchanges

 

How do I return?

If you're not satisfied with your order for any reason, you can return it to us or exchange within 30 days if unused and in all the original packaging (if you keep the sticker inside though, we won't come after you)- UPDATE: We’ve extended our return window to 60 days for the holidays!  

Please note that the following items are non-returnable:

  • lens kits
  • hard cases 
  • final sale items
  • An already exchanged product - meaning, you can only exchange once. If you are having trouble figuring out what style might be best for you, try out our Virtual Try-on on every product page or get in touch with our support team!

CLICK HERE to begin your return if you are in the US.

 

How long will it take to receive my refund?

Once your return is received at our warehouse, your return will be processed. We aim to process your return within 7 days. Please note that once a credit card refund has been issued, it can take up to 5-7 business days for your bank to reflect that transaction on your account statement.

 

Do you accept international returns?

Yes! The process is slightly different. For international orders, we'll need you to bypass our online returns portal and do it the old fashioned way by creating a shipment at the post office. Unfortunately, we can't offer return shipping labels for international returns at this time.

Please send the shades you would like to return to:

Sunski

ATTN: International Returns

1358 La Playa St., San Francisco, CA 94122

 

Do you accept exchanges?

Yes we do! It's really easy - you can choose what you want to exchange for right in our Exchanges/Returns Portal.

Please note:

We cannot accept an exchange of an exchange. meaning, if you have already exchanged once and wish to send that back and exchange again, please get in touch with us at hello@sunski.com. If you are having trouble figuring out what style might be best for you, try out our Virtual Try-on on every product page or get in touch with our support team!

 

Can I exchange a gift?

You can! Just follow the same process with the link below and click the button that says "Start Here" below "Returning or Exchanging a gift?". If you don't have the order number that's fine, our returns portal will prompt you for different information that will then be sent to our customer support team to sort out. Don't worry, the person who gifted it to you will never know.

Click here to begin your exchange if you are in the US. Please note that our 30 day exchange policy will still stand. All exchanged items are final sale and cannot be exchanged for a second time.

 

Is there a return fee?

All returns include a shipping/restocking fee of $10 to help cover the cost of return shipping and processing the item back into our warehouse. Please note that any shipping costs paid for on your original order are not eligible for refund.

 

Can I include multiple returns in the same package?

Please do not mix and match products from different orders into returns. If you need to return two orders, please make sure they are in their own boxes with their own respective labels, so our warehouse can receive them correctly. Multiple products from the same order can be returned together.

 

 

Shipping and Order Info

 

Oops! I wrote in the wrong address on my order...

Our turnaround time for package processing is really quick, so most times there is not much we can do. Make sure to double check your address and don't rely on auto-fill!

FYI: if your billing address is incorrect and the order went through, then that is fine - we can't change that on our end anyways. Please make sure to double check your addresses before placing your order.

 

Can I change the items in my order once placed?

Once your order is placed we will be unable to change your order.  Apologies!

 

When will my order ship?

After you place your order, your shades will ship within 1-3 BUSINESS DAYS. If your order is placed during one of our sale periods or during the holiday season it might take longer than that. If you order after business hours, please expect your order to process on a business day. You will receive an email with tracking information once your order ships.

How long does shipping take? 

We ship all US orders with USPS Priority or First-Class mail, so shipping usually takes 4-7 business days to arrive. We also offer UPS Ground or 2nd Day Air as alternative shipping services at extra cost. Please note that this does not account for any shipping delays that may occur through the carrier.

 

Do you ship internationally? What service do you use and how long does it take?

You bet we ship internationally!* Our international shipping rates vary depending on your location and your order size. All duties & taxes are included within the shipping fee. We use Fedex, UPS, DHL, or Passport depending on where you are.  We are working on updating our international shipping options so stay tuned!

NOTE: All orders to Japan will need to be placed through our Japanese partner's website: 

https://www.goldwin.co.jp/sunski/

*Unfortunately, we are currently unable to ship to Columbia, Greece, India, and Malaysia.

 

Are there additional fees for international orders?

Every country has varying tariffs and customs duties for importing sunglasses and it is the responsibility of the customer to be aware of their own sovereign government's schedule of customs duties, fees, and taxes. 

At this time, our store only accepts US dollars. Your card will be charged in USD and a conversion rate will be applied to your home currency.

Please include a correct telephone number in your order to ensure that you can be reached in the case of a customs issue.

  

Damaged Lenses - Lens Replacement Kits 

 

The mirroring is scratched - what do I do?

Scratched lenses? We've got a fix: subsidized lens replacements! The Sunski lens kits are an easy, DIY way to keep your Sunskis looking and working their best. If your Sunski lenses have taken a tumble and are damaged, please visit our lens kit replacement page to purchase a lens kit.

We understand that stuff happens to stuff - lenses will get scratched, and that's a bummer. With most companies, you would have to replace the entire frame, or buy a set of lenses for almost the same price as the complete sunglasses (gah!). But with Sunski's Lens Kit program, you can replace your lenses! Plus, you can feel better about not having to waste a whole frame and only needing to dispose of the lenses, so there is less waste going into the environment.

 

How to do I choose which lenses will fit my frame?

Be sure to correctly select the style and lens color that matches your frames. If you are unsure which style you have, just look on the inside of the right arm for the name of your style.

Which lens kit do I use for the Original, Headland and Madrona?

The Originals, Headlands, and Madronas all take the same lens kit called the  "The Classic Kit", since they all are the same frame shape. The 4 digit code on the inside of your sunglasses arm will let you know which Classic Kit you need. If you have any questions you can always get in touch with our support team.

 

I can't find the lenses that I need.

This probably means that we have discontinued that particular lens (but double check again just in case you missed them!). Can't find the Alta Emerald lens? That's because we discontinued that style and lens years ago. Foxtail lenses not there? Same thing. It's just the natural ebb and flow of fashion and discontinuing old products to make room for the new. We try to keep at least one color option of lenses available for older discontinued styles. Thanks for understanding!

 

Are all of the lens kits interchangeable?

No, all of our lens kits are specific to the frame styles. For example if you have the Dipseas then your only option is the Dipsea Lens Kit, but the color you choose is up to you!

 

What comes with the Lens Kit?

One set of lenses and handy instructions - that's it! There is no frame included with the lens kits. If you are purchasing an Avila or Bernina lens kit you will need a mini screwdriver, as we do not provide those in lens kits.

 

 

Broken/Damaged Frames

 

My plastic frames are broken, what do I do?

Our Lifetime Warranty covers your sunglasses frames for the lifetime of the product. We guarantee against all defects in materials or workmanship, as well as frame breaks that occur during normal use of the sunglasses. Under our warranty, if your sunglasses frames break, we will replace your sunglasses for free, excluding the cost of shipping. ‘Normal use’ does not include damage that occurs during outrageous or negligent events surrounding your sunglasses (i.e. run over by a car, or intentional abuse or damage to the frames). Importantly, we will NOT replace frames that sustain superficial damage, paint scuffs or minor wear and tear. Scratches or scuffs on your frames are nothing more than a record/memoir of the awesome adventures that you’ve had in your Sunskis. But if something breaks due to manufacturer defect or during normal use, we got you covered. 

We reserve the right to decide if your damage is covered under our Lifetime Warranty, but tell us a good story and we'll likely be pretty lenient.

For more information on warranty and to begin your claim please visit our Lifetime Warranty Page.

Note: For any customers living in Japan, you'll need to submit your warranty claim through their website: https://www.goldwin.co.jp/sunski/

 

Missing Screws?

Please send us an email at hello@sunski.com or fill out our warranty form and one of our team members can get you a replacement screw. 

 

Product Information

 

Out of stock?! When will they be back?

You can sign up for back in stock notifications on the product page (just below the product photos) to be automatically notified when we are in stock.

 

Are your lenses polarized, UVA/UVB, UV400 and 100% full spectrum UV protected?

Yes. Our lenses are made from tri-acetate cellulose (TAC). The tri-acetate cellulose core includes a solid polarization layer, and the lenses offer 100% full-spectrum UV protection, including UVA, UVB and UV400 wavelengths. The combination of polarization and UV protection allows for better and brighter vision without eyestrain. The dielectric mirror coating on some of our styles just makes you look really cool. 

All lenses from our Premium Collection are made from CR-39 for superior clarity, abrasion resistance and strength. Polarized with 100% UVA/UVB protection.

 

What are the dimensions of your shades?

You can find the dimensions to all of our shades on their respective product pages - just scroll down and you'll find them right above the reviews, in a section called "Design & Fit" along with the lens specs. You can also find a diagram of the dimensions in the product photos gallery.

 

Are your shades made out of Recycled Plastic?

Yes! We couldn't find any recycled material we liked, so we invented our own. We call our recycled resin Superlight: it's a post-industrial recycled plastic that we intercept from going into a landfill in Illinois, regrind and synthesize into our proprietary polymer that we then send to our factory for manufacturing. It is very important to us that not only are we using recycled materials, but that we also are reducing landfill waste right here in the US.

To learn more about our Recycled Plastic shades, check out our Sustainability initiatives.

 

What is the difference between your different lenses?

All Sunski lenses are polarized with 100% UV protection. 

We offer two different types of lenses:

TAC Lenses - Our layered TAC lens is made from plant cellulose and delivers optical clarity, polarization, a scratch-proof coating. We chose TAC material for it’s winning combination of lightweight  and durable impact resistance, which makes it ideal for active use. 

Premium Lenses - Our premium lens is made from a precision CR-39 lens material. It offers the highest quality clarity without limiting performance during outdoor activities. CR-39 is polarized, ultralight and features incredibly strong, impact resistant lenses. 

Non-Mirrored Lenses

Slate/Grey Lens - The most neutral lens we offer, our Slate/Grey lens doesn’t change the value of color but is dark enough to protect your eyes on bright sunny days. Ideal for everyday wear. Along with being ideal for scenes to be viewed in their most natural state, slate lenses also aid in preventing eye fatigue.

Amber, Brown or Sepia Fade Lens - Amber lenses do more than give the wearer a sepia outlook and a warm colored view of the world - they are great enhancers of vision.  With the amber tint, much of the color spectrum's hazy end is blocked and your vision has more contrast, giving you crisp vision and allowing you to make out shapes more clearly.  Our Amber or Sepia Fade lenses are optimal for:

  • early morning, late afternoon, or cloudy, foggy, hazy daytime weather
  • enhancing depth perception
  • any activity in which focus is against green grass or blue skies
  • any sport where distance needs to be judged (i.e: golf, tennis, boating, fishing, baseball etc..)

Forest Lens - With it’s cool green tint, the forest lens keeps your eyes shaded and enhances contrast. Choose the forest lens if you want higher contrast and color accuracy.  Ideal for both sunny and low light environments. Forest lenses are ideal for: 

  • foggy, cloudy or bright, sunny days
  • water or trail usage 

Midnight, Indigo & Ocean Fade Lens - With its relaxing blue tint, our midnight, indigo and ocean fade lenses boost your vision while improving color perception. Great for snowy conditions, water sports or enjoying a sunny day.

Ruby, Velvet & Tera Fade lenses - With it’s warm, optimistic tint, this lens isn’t just for looks. A pink or reddish lens color improves depth perception and contrast on cloudy or foggy days. A great pick for both winter or shaded activities such as hiking or trail running. 

 

Mirrored or Reflective Lenses 

Silver or Flash Gold lens – Our silver and gold mirrored lenses feature a neutral grey tint ideal for all light conditions. 

Bronze or Purple lens - Our popular bronze lens puts a warm amber glow on the world. Ideal for low light, cloudy days and dappled conditions where enhanced contrast and depth perception is the name of the game. 

Sky, Blue, Aqua or Emerald Mirror lenses - Our blue and green mirrored lenses feature a neutral gray tint ideal for all light conditions. A great pick for everyday use. 

Alpenglow, Rose Flash - A neutral grey tint paired with reflective pink lenses makes this an ideal pick for cloudy days, or variable sunlight conditions. Ideal for activities where enhanced depth perception and contrast is helpful, such as cycling or mountain biking, snow sports or trail running. 

Lo Light Lenses  

Our low light, high Visible Light Transmission lenses are great for protecting your eyes from harmful UV rays on cloudy days. And they're fun to wear.

Photochromic Lenses

Photochromic lenses react to changing light conditions by shifting from clear to dark, helping you see better in variable light conditions.

 

Want to learn more about our lenses? Check out our Lens Color Guide. 

 

Where are your shades made?

We make our sunglasses in the mountainous town of Wenzhou on the southeastern coast of China, in factories that we have thoroughly vetted and visit frequently!

 

 

Care

 

How do I keep up and clean my Sunskis?

To make sure your new lenses stay shiny and happy, here are some great care tips: if you take your Sunskis into the pool/ocean, or if they come in contact with sunscreen or a lot of sweat make sure to rinse them with freshwater before the end of the day (especially if they have a mirrored coating)! If it sits on the lenses for too long, it will start to eat away at the coating and can damage the lenses. Sunscreen can be damaging to the lenses as well. Also, make sure never to wipe dried salt off the lenses because it will act like sandpaper and scratch the lenses. Just a quick rinse is all you need to keep them looking sharp! 

We would avoid using lens cleaners - just make sure you use the microfiber case that comes with the shades or a similar soft cloth.

When you’re not wearing your sunglasses it is best to keep them in a dry and temperate environment.

 

 

General/Misc Questions

 

Do you have stickers?

Yes! And we would be happy to send you some. Just send us a self-addressed envelope to: Sunski, ATTN: Stickers, 1358 La Playa St. San Francisco, CA 94122

For you groms who have never sent mail in an envelope with a stamp before, here is how you send an S.A.S.E

 

Lost your Sunskis on an epic adventure?

Our warranty does not cover lost shades, but if you write in to us with your story of how you lost them we can definitely help you out (Brownie points for having a super crazy story!)

  

Do your shades float?

They don't float, but they do sink slowly...

 

If I have multiple discount codes, can I use them at the same time?

Our store does not accepts multiple codes being used at once, sorry!

 

Do you offer prescription?

We're currently unable to provide prescription lenses or embedded readers in our sunglasses. We can't officially recommend you put prescription lenses in our frames either, as we can't guarantee whether or not the strength of your prescription will require the lens to be too thick for our frame. Too much pressure on the frame over time from a thick lens could compromise the durability of the shades. If your shades break with a prescription lens, then they are no longer under warranty. 

 

 

Retailers

 

Want to carry Sunski in your store?

Please visit our Wholesale page to find out more!

 

Already a retailer but need help?

Reach out to us at wholesale@sunski.com and we can answer all of your questions from there! 

 

Still need help? 

 

None of this answered my questions!

If you still have questions, feel free to shoot us a direct e-mail at hello@sunski.com

Pro tip: e-mail us during the work week - you'll have a better chance of hearing from us within 24 hours